OrthoPacks are individualized products based on each patient's unique needs. Due to this personalization, Ortho Molecular Products will not accept returns for these items. If you receive an item that is damaged, please follow the directions below:
If a damaged package is received, please save the original box and all of the contents. Please contact Customer Service as soon as possible. Claims for defective or damaged product must be made within seven days of receipt of product(s).